Refund policy

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return or exchange.

To be eligible for a return, your item(s) must be in the same condition that you received it, unworn or unused, with tags, with all parts, in its original packaging, and is returnable as per "Returns Checklist" below. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at online@trekkit.in or WhatsApp: 9872997231 or Call us: 9316160100 with your return request. Thereafter we will either arrange a free return pickup or request a self-ship return. In cases where reverse pick-up is unavailable due to any reason, then customers will be informed to self-ship the item(s) to us at their own cost.

Item(s) sent back to us without first requesting a return will not be accepted.

Returns Checklist:

The goods were purchased in the last 15 days
The goods should be unused;
The goods are in the original packaging along with the original price tags, labels, barcodes, user manual, warranty card and invoices etc.;
Packaging should not be opened or damaged for blister packed or one-time-use tamper sealed or manufacturer integrated boxed goods like knives, tools, headlamps, torches, binoculars and other such products.
Returns must be sent either through our free return pickup service or via self-shipping with a reputed courier, depending on the order/customer return eligibility.
It is advised that the return packets should be strongly and adequately packaged so that there is no damage of goods during transit
The returned goods are subject to various verifications and quality checks in order to determine the legitimacy of the complaint/return & eligibility of refund.

The following goods cannot be returned:

The supply of goods is made to your specifications or clearly personalized.
The supply of goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
The supply of goods that are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery such as boxers, underwear, baselayers, innerwear, vests, bras, leggings, socks etc.
Opened or damaged packaging of manufacturer sealed or tamperproof boxed products will not be accepted in returns.
The supply of goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.

Returning Goods:

You are responsible for the risk of returning the goods.

You can request free returns pick-up or you can send the goods to the following address using a reputed courier service:

Trek Kit India Pvt Ltd

Plot No. 922, Basement, JLPL Industrial Area,

Sector 82, Mohali, Punjab - 140306

Ph: 9316160100 , Email: online@trekkit.in

We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend you use services like DTDC or Delhivery or Blue Dart. We are unable to issue a refund without actual receipt of the goods in original condition.

*We provide free returns pick-up through third party service provider and cannot be held responsible for goods damaged or lost in return shipment. We are unable to issue a refund without actual receipt of the goods in original condition.

*In cases where reverse shipping (return pick-up) is not possible by our service provider due to any reason, or the item(s)/customer is ineligible for return-pickup, or item(s) is marked as "Self-ship return", or any exception to return window, then the customer will be informed to ship the item(s) back to us in order for us to process their return. Cost of return shipping will be borne by the customer.

Damages, issues and product warranty:

Please inspect your order upon reception and contact us immediately if the item(s) is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

All products are covered under brand warranty, which covers any manufacturing defects like improper stitching, mismatched assembly & unaligned zippers etc. Wear & tear of the product is not covered under the brand warranty. To know more details about product or brand specific warranty kindly email us @ online@trekkit.in

In case you've damaged the item(s) due to wear & tear, feel free to contact us with photos/videos for assistance in finding a possible solution for your issue.

Exceptions / non-returnable items:

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), hygiene reasons (such as boxers, vests, underwear, bras, leggings, baselayers, innerwear, socks) and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on vouchers or gift cards.

Exchanges:

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Fake or Fraudulent or Repeated Returns or Repeated Cancellations or Repeated Replacements:

At Trek Kit India, we take returns seriously to ensure fairness and trust for all our customers. For this reason, we cannot accept items that are found to be counterfeit, tampered with, not originally purchased from Trek Kit India, or used beyond reasonable trial. Such items will not be eligible for refund, replacement, or compensation. Please note, Trek Kit India will not be able to send these items back or cover any costs related to their handling or storage, and will dispose of such products. The responsibility for such goods remains solely with the customer.

To maintain a fair return process, we enforce a zero-tolerance policy towards our return-policy misuse. Repeated ordering and returning of products or habitual order cancellations will be treated as misuse and acted upon at Trek Kit India’s sole discretion. Upon such identification, Trek Kit India will immediately and indefinitely suspend all return privileges. Return pickup services will be withdrawn, and any future returns must be self-shipped at the customer’s cost and responsibility. Additionally, mandatory deductions will apply to all refunds linked to the customer—covering past, current, and any future returned orders. These deductions include payment gateway fees, courier charges, reverse logistics costs, and other operational or platform fees. Refunds for any new orders that are returned will also be adjusted to recover outstanding charges from previous returns. All deductions are final and non-negotiable. Trek Kit India will also impose further account restrictions, including order refusal or any other measures deemed necessary to protect platform integrity.

European Union 14 day cooling off period:

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds:

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your refund, please contact us at online@trekkit.in